Terms and Conditions


All shipments being delivered within the states of New York and Georgia will be charged sales tax. If you are Tax Exempt, we must have a copy of your certificate on crediting any taxed amount. Eastern Metal Signs & Safety reserves the right to add or change the status of states being charged tax according to all Federal or State regulations.

Prices and Terms

Pricing and product offerings are subject to change without notice. Please call our toll free number (800) 872-7446 for information regarding current prices and product availability.


Net 30 days


Elmira, New York

Late Fees

A late fee of 15% per month may be added to all past due invoices.

Custom Signs and Products

Eastern Metal Signs & Safety offers specialized, custom signs and products that are manufactured to the customer’s exact specifications in various sizes, colors, and materials. Pricing custom products is determined by the quantity and complexity of the order. All custom sales are final and non-refundable and may require an artwork charge and setup charge. All MUTCD signs are considered Standard Legends.

Credit Policy

Credit may be issued only with an approved credit application on file. However, we do accept Visa, MasterCard, and American Express for customers as well.

Manufacturer’s Warranty

All Eastern Metal Signs & Safety products carry limited warranties against defects in materials and workmanship under normal use and conditions. Eastern Metal Signs & Safety obligation under this warranty is limited to replacing any part(s) or materials, within 30 days after delivery. Item(s) are to be returned to Eastern Metal Signs & Safety for examination to determine defect. There are no warranties, expressed or implied, except the warranty against defective part(s), materials, and workmanship.

Return Policy

Products which have been shipped in error or have factory defects may be returned for credit or full refund. Before returning any products to Eastern Metal Signs & Safety, you must first request an RMA# (Return Materials Authorization Number). Please contact our Customer Service Department at (607) 734-2295 or email customerservice@usa-sign.com. All products which have been ordered in error may be subject to a 20% restocking and return freight charges. Products returned to Eastern Metal Signs & Safety without an RMA number will be refused and returned to the shipper.